Shipping policy

Shipping Policy – Rolling Hills Goat Milk Soap

At Rolling Hills Goat Milk Soap, every order is carefully hand-packed with love right here on the farm 🌿 We do our best to get your goodies to you quickly and safely.

📦 Processing Time

  • Orders are typically processed within 3 business days

  • This is the time it takes us to hand-pack your order before it ships

  • During busy seasons or holidays, processing times may be slightly longer

🚚 Shipping Rates & Delivery

  • Free Shipping on all U.S. orders over $49

  • Orders $48.99 and under ship for a flat rate of $7.99

  • We currently ship within the United States only

All orders are shipped via USPS, and you’ll receive a tracking number as soon as your package is on its way.

📍 Tracking Your Order

Once your order ships, you’ll get a tracking number by email so you can follow its journey right to your doorstep.

Please allow a little extra time for tracking updates, especially during peak postal periods.

⚠️ Lost or Missing Packages

We know how frustrating it can be when a package goes missing, and we’ll always do our best to help.

If your tracking shows “Delivered” but you can’t find your package:

  • Please check around your property, with neighbors, or your local post office

  • Sometimes carriers mark packages as delivered a bit early

If you still can’t locate it:

Please note:
Once a package is marked as delivered by USPS, we are not responsible for lost or stolen items. However, we’ll always review situations on a case-by-case basis and do what we can to help.

💌 Questions?

If you ever have questions about your order, feel free to reach out—we’re always happy to help and want you to have a great experience with us 💛